FAQs

TICKETING & AGE QUESTIONS

How can I purchase tickets?
Advance tickets can be purchased online through ardmoremusichall.com or at our Box Office. Please see below for Box Office Hours, and drop us an email info@ardmoremuischall.com with any questions about tickets for any upcoming events.

Can I buy tickets without fees?
Yes – all cash purchases at the Box Office have no fee, while a credit card transaction has no fee besides a 3% CC processing fee. Our Box Office is at our main entrance – 23 E Lancaster Avenue, with the front door right on East Lancaster Ave.

What are your Box Office hours?
Box Office hours are 12-5 PM, Monday, Wednesday, and Friday, plus on nights when we have events. We may be closed on or around holidays, when there’s inclement weather, or other unforeseen issues. Please check our social media pages for updates in abnormal times. Please note: on a busy show night, we may not be able to sell tickets for a future show until most of the guests for the night have been checked in.

What is your refund policy?
All sales are final. We don’t issue any refunds or exchanges unless a show is cancelled.

Is Ardmore Music Hall ADA compliant? How do I purchase tickets with accessible seating?

Yes! Ardmore Music Hall is ADA compliant and offers a few accessible seating options. 

  • General Admission / Tier 1 – If you purchase a General Admission or Tier 1 ticket, we can accommodate accessible seating and viewing areas on the floor without any steps. The floor is accessible by wheelchair.
  • Tier 2 (Platform) – This section offers bar stool seating for many shows, with two steps up and is NOT wheelchair accessible.

*If you purchase a GA ticket, we ask that you please contact us with your ADA request prior to the show, so we can be sure to accommodate.

You can purchase tickets online OR over the phone. If you purchase tickets online, we encourage you to call or email us prior to the show and let us know how we can best ensure you have a comfortable and fun experience. Bathrooms and other facilities are ADA compliant, and our staff is always happy to help while you’re here at the Ardmore Music Hall. Contact us at info@ardmoremusichall.com or 610-649-8389 for more information or assistance.

How old do I need to be to attend shows?
All of our concerts are 21+ events. However, minors may attend ONLY if accompanied by their parent or legal guardian (must have proof), who assumes responsibility at all times.

Do I need any ID to enter the venue?
Yes, at all times. Expired ID will NOT be accepted.

When you sell out of tickets- are you really sold out? Where can I get tickets?
Yes – we have a limited capacity to begin with and we are cautious of overcrowding guests, so when we sell out, we stay that way. We have partnered with Lyte, a third party resell ticket service, for fans to purchase and sell tickets for our shows in a secure manner. Once a show sells out, we activate Lyte and you can use their services directly from our website. When you find the show on our website, instead of clicking “Tickets” you will find it says “Find Fan Tickets.” Once you click on that link you will be redirected to Lyte.

I bought tickets through other, secondary market sources (ie., “Scalpers” online or in person) – are my tickets legitimate?
Ardmore Music Hall DOES NOT ENDORSE USING ANY SECONDARY TICKETING SOURCES. Our Box Offices cannot resolve any issues involving them, such as lost tickets or bogus tickets. Tickets for all of our shows are sold through SeeTickets, via our website, in person at the Box Office, and Main Street Music. Tickets are sometimes available through fan club sites as pre-sales or special VIP packages. Ardmore Music Hall has the right to cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling.

Third party “ticket resale” websites create the illusion that they have “special access” to the best seats in the house, or that they are authorized sellers for Ardmore Music hall, but all they do is purchase tickets from AMH or private individuals and resell them at inflated prices. None of the price markup benefits the venue or the artist, who were the entities that put up the money and the time and the energy to create the show in the first place, and AMH cannot confirm that tickets purchased from anywhere other than Seetickets.us or Ardmore Music Hall directly are valid.

COVID-19 POLICY & GUIDELINES FAQ

If the show I’m attending requires Proof of Vaccination or Negative Test for COVID-19:

What are the acceptable forms of proof of vaccination or negative test?
You may use any of the following:
A digital OR physical copy of your COVID-19 Vaccination Card, OR
A digital OR physical copy of your COVID-19 Negative Test Result, administered and lab time-stamped within 72 hours prior to doors for the show you are attending, OR
A rapid results COVID-19 Test, done within sight of AMH Security Staff that produces a negative result.
PLEASE NOTE: You must also provide a government-issued ID that matches the name on either type of proof that you provide (Vaccination or Negative Test)

What happens if the entry requirements change after I purchase tickets?
AMH will notify all ticket buyers if an entry policy is added or made more restrictive than what was in place prior. If an existing policy is in place and it is relaxed, buyers will be notified via email no later than 24 hours prior to an event. In either case, refunds will NOT be offered, as everyone who purchases tickets must accept our terms and conditions for purchase, which state that entry policies are subject to change based on local conditions and guidelines.

EXPERIENCE QUESTIONS

Does the venue have seating?
We offer a seated ticket type for almost every event. To guarantee you sit for a show, you will need to purchase one of our seated ticket options. Please be sure to read the ticket description for whatever show you may be interested in, as we do arrange the room differently each night.

If you purchase a seated ticket, a guaranteed seat is included in the price of admission, but they are not assigned; seat choice is on a first come, first serve basis. For fully general admission shows, we do not take reservations for parties smaller than 12 people. If you’re interested in bringing a large party, you can contact us at info@ardmoremusichall.com

Do you serve food?
Yes, our in-house kitchen is open and serving food during all events. Our menu is provided by our critically-acclaimed sister restaurant and neighbor, Ripplewood Craft & Whiskey. Check out all of our menus here.

What types of drinks are available?
Across 4 bars, we offer something for everyone including 30+ craft can & draught beers, thoughtful cocktails, wine and non-alcoholic beverages.

Where do I park?
There are numerous lots in the immediate area, like right across the venue by Tired Hands. Some spots are metered, and some lots are accessible on some nights but not others; there are plenty of options, but read the signs around you to see if you have to pay, so you don’t get ticketed. We also recommend checking out the parking garage on Cricket Ave, it’s free after 6pm or $2 for 4 hours all other times.