Covid-19 Safety Policies and Procedures

Updated 8/30/21

Rules & Requirements for All AMH Guests: Effective 9/10/21 through at least 10/31/21

  • Proof of Vaccination or Negative Test:

    • Everyone entering Ardmore Music Hall must provide one of the following:

      • Proof of your COVID-19 Vaccination status (vaccination card or clear digital photograph of your card with a matching ID card), showing you were fully vaccinated at least two weeks in advance of the day of show.

      • Proof of a negative COVID test, administered and timestamped within 72 hours of the day of show, with matching ID card.

        • Click Here if you need help finding a testing site in PA

        • Click Here for help finding a vaccination site near you

  • Mask Policy:

    • Masks must be worn at all times, except between bites of food and sips of drinks.

    • Attendees must follow all visual and verbal guidance from the Ardmore Music Hall Staff.

  • Please stay home and request a refund if you:

    • Currently have COVID-19

    • Are experiencing ANY symptoms of COVID-19

    • Have been exposed to someone who has tested positive for COVID-19 within the past 7-10 days

  • Measures in Place to Keep Ardmore Music Hall Guests, Artists, and Staff as Safe As Possible:

    • All staff members will be masked.

    • The venue capacity will not exceed the capacity mandated by local rules and regulations.

    • Hand sanitizing stations will be available throughout the venue.

    • High-touch surfaces including door handles will be disinfected frequently before, during, and after the event.

    • Some areas of the venue may be restricted from patron access.

  • The following protocols are in place for all shows between 9/10/21 and 10/1/21.

    • The shows listed below have additional protocols in place:

      • 9/18/21 – Hop Along: NO Negative Tests Accepted

      • 10/9/21 – Menzingers (Philly Music Fest): Same policy as 9/10-10/1, except NO Negative Tests Accepted

      • 10/10/21 – Menzingers (Philly Music Fest): Same policy as 9/10-10/1, except NO Negative Tests Accepted

  • For the most up-to-date information:

    • Please check Ardmore Music Hall’s website, ticketing pages, social media accounts, and your inbox for pre-show emails (for all ticket buyers).

  • If you have any questions or concerns:

  • Ticketing Waiver & Acknowledgement of Risk:

    • By purchasing a ticket you are acknowledging you will be required to show proof of vaccination or negative test result* (*when applicable). An inherent risk of exposure to COVID-19 exists in any public setting where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the local health authorities, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting our establishment, you voluntarily assume all risks related to exposure to COVID-19.

 

COVID-19 Policy & Guidelines FAQ

Proof of Vaccination or Negative Test for COVID-19 Policy

Q: What are the acceptable forms of proof of vaccination or negative test?

A: You may use any of the following:

  • A digital OR physical copy of your COVID-19 Vaccination Card, OR

  • A digital OR physical copy of your COVID-19 Negative Test Result, taken within 72 hours prior to doors for the show you are attending

    • PLEASE NOTE: You must also provide a government issued ID that matches the name on either type of proof that you provide (Vaccination or Negative Test)

Q: Where can I get a COVID-19 test or vaccination prior to the event?

A: Covid Testing + vaccination is readily available through CVS + Walgreens, as well as through your healthcare provider.

  • Click Here if you need help finding a testing site in PA

  • Click Here for help finding a vaccination site near you

Q: Do I need to show my photo ID with my proof of vaccination or negative test?

A: Yes, please be prepared to show your photo ID which matches your proof of negative test.

Q: Will rapid test results be accepted?

A: Yes, so long as you bring the printed results, which must be timestamped and require proof of either a negative PCR or antigen COVID-19 diagnostic test – any of these two options with a timestamp within 72 hours of showtime and printed will be accepted.

Q: Can I use a home test to prove negative results?

A: If you use a home test, the results must be provided by an independent lab with a timestamp that falls within the valid timeframe. You CANNOT simply take a home test and show negative results.

Q: I received my negative test results via email – can I just show the email with the timestamp?

A: The process of verification will be much faster if you print your negative test results but we will accept email verification with a timestamp within 72 hours of showtime.

Q: Do kids need to have a negative COVID-19 test to attend with their parents or guardian?

A: Yes. Here are the details:

  • Children ages 12 and up can provide either form of proof (vaccination or negative test) to gain admittance to Ardmore Music Hall

  • Children under the age of 12 must provide proof of a negative COVID-19 test result within 72 hours of the show date

Q: I’m immunocompromised and unable to get the vaccine. Can I still attend?

A: Yes. You may attend our concerts by providing proof of a negative COVID-19 test result within 72 hours of the show date. Refunds available upon request.

Q: I bought a ticket and have now tested positive for COVID-19. Am I able to get a refund?

A: Yes. Please CLICK HERE to complete the refund request form.

 

Masking Policy

Q: What does mask-wearing mean at an indoor show with drinking and eating?

A: We are requiring that masks be worn at all times, aside from when enjoying food or a beverage. Simply put, if you’re not actively taking a sip or a bite, your mask should be on, covering both your nose and mouth.

It’s awkward. We get it. Our security staff will be keeping a friendly eye out, and we kindly ask you to comply with their verbal and physical cues when it comes to wearing a mask. We can do hard things, including wearing a mask AND having fun at the same time.

Re-entry is allowed and all guests are welcome to step outside to get fresh air and remove masks.

 

General

Q: Why is this policy being implemented now?

A: The Delta Variant of COVID-19 is the predominant strain making its way through our country, and it’s still relatively new. We don’t know everything yet, but we’re making the most informed decision we can to ensure we make the Music Hall as safe as possible and to keep shows happening without interruption.

If even a few staff members get a mild case of COVID-19, we would likely need to shut our doors for a couple of weeks and restart the engines again. That is not sustainable, especially after the past year and a half. Plain and simple.

Q: What is the venue doing to make things as safe as possible, aside from mask-wearing?

A: As part of our recent renovations, our HVAC and air filtration systems were replaced and are brand new!  We will also have ceiling fans circulating at all times, creating as much airflow as possible. In addition:

  • Staff will be disinfecting high-touch services (door handles, bars, sinks, etc) before, during, and after the event.

  • Hand sanitizing stations will be available throughout the venue.

  • The venue capacity will not exceed that which is mandated by local rules and regulations.

Q: I’m really excited about coming, even if I have to wear a mask. Is that OK?

A: Absolutely! We are elated to have the Music Hall rockin’ again and look forward to you enjoying our newly renovated room and connecting with friends old and new with the best entertainment in the area. Let’s do this!

Q: How long will this policy last?

A: It is impossible to speculate at this point. We are hopeful that these measures will be short lived and we can get back to live music and events as we once knew. For now, these policies are in place to keep our fans, performers, and staff as safe as possible, while hosting incredible musicians and performers on our stage with you, our fans, on our dancefloor, having fun in the safest way possible. Ardmore Music Hall will continue to look to our local health officials for guidance and operate according to local mandates.

 

Refunds:

Q: What’s the deal with refunds?

A: All refund requests for shows between 9/10/21 and 10/1/21 must be submitted via the form linked below no later than Thursday, September 9, 2021.

At this time, we are only accepting requests for refunds for shows through 10/1/21.

Approved reasons for refunds:

  • Unable to provide proof of vaccination or negative test for COVID-19

  • Currently have COVID-19, are experiencing ANY symptoms of COVID-19, or have been exposed to someone who has tested positive for COVID-19 within the past 7-10 days

    • Refund requests for this reason can be requested anytime. We would rather you play it safe. If you feel sick or have a reason to think you may be a risk to spread COVID-19, please stay home and we will refund your tickets.

We humbly ask that you please consider selling or gifting your tickets to someone else who will use them. Independent Live Music Venues like ours were the first to close our

 

Ticket Disclaimer

By purchasing a ticket to an event at Ardmore Music Hall, you agree that your ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price appearing hereon and is grounds for seizure and cancellation without compensation. Holder of this ticket (“Holder”) voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during, or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus, and agrees that the organization, venue, presenter, agents, or participants, are not responsible or liable for any injuries, sickness, or death resulting from such causes. Holder acknowledges that the COVID-19 pandemic remains a threat to individual and public health, COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces) and it is possible that Holder may contract COVID-19 while at the event for which this ticket is issued. Holder agrees by use of this ticket not to transmit or aid in transmitting any description, account, picture, or reproduction of the event to which this ticket is issued. Breach of the foregoing will automatically terminate this license. Holder agrees that the license comprised by this ticket may be removed and Holder may be ejected from the event for which this ticket is issued in the event that Holder violates any law, ordinance, or venue regulation. Holder grants permission to the organization sponsoring the event for which this ticket is issued to utilize Holder’s image or likeness in connection with any video or other transmission or reproduction of the event to which this ticket relates.