Covid-19 Safety Policies and Procedures

Rules & Requirements for All AMH Guests

Updated 12/15/21 (for shows in 2022)

Effective immediately (12/15/21), the following COVID-19 Policy is in effect for all events at Admore Music Hall. This includes shows and events in 2022 that are already onsale, as well as newly announced shows in 2022 and beyond. When conditions change, we will revisit our policy. Until then, all tickets purchased should be done so with the assumption that the following policy will apply to every show at Ardmore Music Hall, indefinitely.

The policies are as follows:

  • PRIOR TO ENTRY: Proof of Vaccination or Negative Test
    • Prior to entry, all guests including staff and artists must provide proof of either:
      • Full COVID-19 Vaccination (2 weeks since final dose), OR
      • Negative COVID-19 test (administered and lab timestamped within 72 hours of showtime). 
      • Physical and digital versions are accepted, as long as the information is clearly legible. 
    • All guests must also provide a valid photo ID that matches the name on your vaccination card or negative test results.
      • Click Here if you need help finding a testing site in PA
      • Click Here for help finding a vaccination site near you
  • WHILE INSIDE ARDMORE MUSIC HALL: Mask Policy
    • All guests and staff must wear masks at all times, except between bites of food and sips (or gulps) of drinks.
    • Attendees must follow all visual and verbal guidance from the Ardmore Music Hall Staff. 
  • Please stay home and sell or gift your tickets if:
    • Currently have COVID-19
    • Are experiencing ANY symptoms of COVID-19
    • Have been exposed to someone who has tested positive for COVID-19 within the past 7-10 days and have not yet been able to confirm via a test that you’re negative.
  • Measures in Place to Keep Ardmore Music Hall Guests, Artists, and Staff as Safe As Possible:
    • All staff members will be masked.
    • The venue capacity will not exceed the capacity mandated by local rules and regulations.
    • Hand sanitizing stations will be available throughout the venue.
    • High-touch surfaces including door handles will be disinfected frequently before, during, and after the event.
    • Some areas of the venue may be restricted from patron access.
  • For the most up-to-date information:
    • Please check Ardmore Music Hall’s website, ticketing pages, social media accounts, and your inbox for pre-show emails (for all ticket buyers).
  • If you have any questions or concerns:
    • Please contact us via phone (610-649-8389) or by email (info@ardmoremusichall.com) 
  • Ticketing Waiver & Acknowledgement of Risk:
    • By purchasing a ticket you are acknowledging you will be required to show proof of vaccination or negative test result* (*when applicable). An inherent risk of exposure to COVID-19 exists in any public setting where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the local health authorities, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting our establishment, you voluntarily assume all risks related to exposure to COVID-19.

 

COVID-19 Policy & Guidelines FAQ

Proof of Vaccination or Negative Test for COVID-19 Policy

Q: What are the acceptable forms of proof of vaccination or negative test?

A: You may use any of the following:

  • A digital OR physical copy of your COVID-19 Vaccination Card, OR
  • A digital OR physical copy of your COVID-19 Negative Test Result, administered and lab time-stamped within 72 hours prior to doors for the show you are attending 
    • PLEASE NOTE: You must also provide a government-issued ID that matches the name on either type of proof that you provide (Vaccination or Negative Test)

Q: Where can I get a COVID-19 test or vaccination prior to the event?

A: Covid Testing + vaccination is readily available through CVS + Walgreens, as well as through your healthcare provider. 

  • Click Here if you need help finding a testing site in PA
  • Click Here for help finding a vaccination site near you

Q: Do I need to show my photo ID with my proof of vaccination or negative test?

A: Yes, please be prepared to show your photo ID which matches your proof of negative test.

Q: Will rapid test results be accepted?

A: Yes, so long as you bring the printed results, which must be timestamped and require proof of either a negative PCR or antigen COVID-19 diagnostic test – any of these two options with a timestamped within 72 hours of showtime and printed will be accepted.

Q: Can I use an at-home test to prove negative results?

A: Yes, ONLY IF you do it outside of the venue, within sight of our security staff. You must bring your own unopened test kit, present it to security upon arrival, and they will provide you with instructions for where to go and how to proceed. 

You CANNOT take a self-administered test at home and bring those results. All self-tests must be administered within eyes sight of our staff. 

Q: I received my negative test results via email – can I show the email with the timestamp?

A: The process of verification will be much faster if you print your negative test results but we will accept email verification with a timestamp within 72 hours of showtime.

Q: Do kids need to have a negative COVID-19 test to attend with their parents or guardian?

A: Yes. Here are the details: 

  • Children ages 12 and up can provide either form of proof (vaccination or negative test) to gain admittance to Ardmore Music Hall.
  • Children under the age of 12 must provide proof of a negative COVID-19 test result within 72 hours of the show date.

Q: I’m immunocompromised and unable to get the vaccine. Can I still attend?

A: Yes. You may attend our concerts by providing proof of a negative COVID-19 test result within 72 hours of the show date. Refunds are available upon request during the allotted refund window. 

Q: I bought a ticket and have now tested positive for COVID-19. Am I able to get a refund?

A: No. If for ANY reason you are unable to use the tickets you have purchased, it is your responsibility to find a new home for those tickets. We suggest posting on the AMH Facebook Event Page for the show you are looking to sell tickets for, OR on the Ardmore Music Hall Fans Facebook Page (request to join if you haven’t already). Please make sure wherever you resell or give away your tickets that you relay the entry requirements for the show! 

 

Masking Policy

Q: What does mask-wearing mean at an indoor show with drinking and eating? 

A: We are requiring that masks be worn at all times, aside from when enjoying food or a beverage. Simply put, if you’re not actively taking a sip or a bite, your mask should be on, covering both your nose and mouth. 

It’s awkward. We get it. Our security staff will be keeping a friendly eye out, and we kindly ask you to comply with their verbal and physical cues when it comes to wearing a mask. We can do hard things, including wearing a mask AND having fun at the same time.

Re-entry is allowed and all guests are welcome to step outside to get fresh air and remove masks. 

 

General

Q: Why is this policy being implemented?

A: To keep the spread of COVID-19 within the walls of Ardmore Music Hall to an absolute minimum, and to protect our guests, staff, and visiting artists. 

Not only is this about the safety of everyone involved, we must also preserve our ability to remain open for business. If even a few staff members get a mild case of COVID-19, we would likely need to shut our doors for at least a week, cancel shows, have no work for staff, and restart the engines again. That is not sustainable, especially after the past year and a half. Plain and simple. 

Q: What is the venue doing to make things as safe as possible, aside from entry requirements and mask-wearing?

A: As part of our recent renovations, our HVAC and air filtration systems were replaced and are brand new!  We will also have ceiling fans circulating at all times, creating as much airflow as possible. In addition: 

  • Staff will be disinfecting high-touch services (door handles, bars, sinks, etc) before, during, and after the event.
  • Hand sanitizing stations will be available throughout the venue.
  • The venue capacity will not exceed that which is mandated by local rules and regulations.

Q: I’m really excited about coming, even if I have to wear a mask. Is that OK?

A: Absolutely! We are elated to have the Music Hall rockin’ again and look forward to you enjoying our newly renovated room and connecting with friends old and new with the best entertainment in the area. Let’s do this!

Q: How long will this policy last?

A: It is impossible to speculate at this point. We are hopeful that these measures will be short-lived and we can get back to live music and events as we once knew soon. For now, these policies are in place to keep our fans, performers, and staff as safe as possible, while hosting incredible musicians and performers on our stage with you, our fans, on our dancefloor, having fun in the safest way possible. Ardmore Music Hall will continue to look to our local health officials for guidance and operate according to local mandates. 

Currently, all policies are in place through the end of the 2021 calendar. 

 

Refunds:

Q: What’s the deal with refunds? 

A: All refund requests for shows between 11/1//21 and 12/30/21 must be submitted via the form linked below no later than Thursday, October 28, 2021. 

At this time, we are only accepting requests for refunds for shows through 12/30/21.

  • If you are unable or unwilling to follow our COVID-19 Entry Policy and Mask-Wearing Requirements, you may request a refund through 10/28.
    • Refunds requested after 10/28 will not be approved
    • If you are unable to attend the show for which you have tickets and you did not request a refund by 10/28, it is your responsibility to find a new home for those tickets, just like how it used to be prior to March 2020.     
    • To request a refund, please email us at info@ardmoremusichall.com 

 

Ticket Disclaimer

By purchasing a ticket to an event at Ardmore Music Hall, you agree that your ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price appearing hereon and is grounds for seizure and cancellation without compensation. Holder of this ticket (“Holder”) voluntarily assumes all risks and danger incidental to the event for which this ticket is issued whether occurring prior to, during, or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus, and agrees that the organization, venue, presenter, agents, or participants, are not responsible or liable for any injuries, sickness, or death resulting from such causes. Holder acknowledges that the COVID-19 pandemic remains a threat to individual and public health, COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces) and it is possible that Holder may contract COVID-19 while at the event for which this ticket is issued. Holder agrees by use of this ticket not to transmit or aid in transmitting any description, account, picture, or reproduction of the event to which this ticket is issued. Breach of the foregoing will automatically terminate this license. Holder agrees that the license comprised by this ticket may be removed and Holder may be ejected from the event for which this ticket is issued in the event that Holder violates any law, ordinance, or venue regulation. Holder grants permission to the organization sponsoring the event for which this ticket is issued to utilize Holder’s image or likeness in connection with any video or other transmission or reproduction of the event to which this ticket relates.